# Troubleshooting · Dola AI

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# Troubleshooting

Dola AI not working? Fix sign-in and account access, the Unreal bridge and plugin, calls that stop at the credit limit, and how to delete your account.

Last updated 10 October 2026

## [Unreal bridge will not connect](#bridge)

Confirm the project is attached, the Dola plugin is installed for that project, and Unreal Editor is open on **UE 5.7** after a first install. Handshake failures the editor specialist reports include plugin_absent, handshake_timeout, and wrong_project. Re-run **Install Dola plugin** rather than inventing a console command.

[Connect an Unreal project](https://dolaai.pro/docs/connect-unreal-project) · [Plugin](https://dolaai.pro/docs/unreal-plugin)

## [No installer](#access)

Releases are for signed-in users with access. If the dashboard shows a waitlist place, launch spots were full when you signed up; you get the download when a spot opens. [Sign up or check your access](https://dolaai.pro/signup).

## [Model calls fail or stop](#credits)

Agent runs stop when your included and extra credits are used up or your sign-in has expired, not because Unreal is broken. Sign in again, check remaining credits on the Subscription page, then wait for renewal or buy an extra credit pack.

[Credits and limits FAQ](https://dolaai.pro/docs/plans-and-credits#faq) · [models and pricing](https://dolaai.pro/docs/models-and-pricing)

## [Modeling looks empty or incomplete](#modeling)

Dola checks the live modeling scene before it calls a model done. If the viewport still looks empty, off-camera, or unfinished, say what is wrong and ask it to fix it. Stay in Modeling mode for mesh work; do not expect Unreal to show that viewport.

[Modeling mode](https://dolaai.pro/docs/modeling-mode)

## [Can't sign in](#sign-in)

Use the method you signed up with: email and password, or Google. On the [login page](https://dolaai.pro/login), type your email, then choose **Forgot your password?** for a reset email. More fixes are in the [Dola login guide](https://dolaai.pro/blog/dola-login).

## [Delete your account](#delete-account)

Sign in at dolaai.pro and open **Profile**. Under Delete account, choose **Delete account**, type your email or DELETE, and confirm. If you are still on the waitlist, the same button is on the waitlist screen. Deletion is permanent: it stops billing, signs you out, and removes your account data; remaining credits are lost.

Chats and project indexes live on your computer, not in your account, so delete them yourself as described in the [privacy policy](https://dolaai.pro/privacy#local). Can't sign in? Email [support@dolaai.pro](mailto:support@dolaai.pro) from the address on the account.

## [Using a different app called Dola?](#other-dola)

Dola AI at dolaai.pro is only the Unreal Engine assistant: a desktop app for Windows, and Linux plus an Unreal Editor plugin. Other, unrelated apps also use the name Dola. Their logins, subscriptions, limits, and account deletion are separate, so contact that app's support. We can only help with accounts created on dolaai.pro.

[Try me on your project!](https://dolaai.pro/signup)

## [Related tools](#related-tools)

- [Web research](https://dolaai.pro/docs/tools/research) — Find answers in Unreal Engine documentation and on the web, with sources, when a question goes beyond what is in your project.

- [Plans, checkpoints, and approvals](https://dolaai.pro/docs/tools/workflow) — Stay in control of bigger changes: plans you can review first, checkpoints, a view of what changed, and rollback of what Dola wrote.

- [Playtesting and QA](https://dolaai.pro/docs/tools/testing) — Check your game the way a tester would: Play in Editor sessions, screenshots, automation tests, performance traces, and animation recordings.

## [Related guides](#related-guides)

- [Dola login: sign in, reset password, fix errors](https://dolaai.pro/blog/dola-login)